FAQs
Welcome to the MetroWear FAQ page! Here you’ll find answers to common questions to help you shop with confidence.
1. How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You’ll get an order confirmation email after a successful purchase.
2. Do you offer free shipping?
Yes! We offer Free Standard Shipping within the United Kingdom, with delivery in 5–8 business days.
3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it on the courier’s website or visit our Track Your Order page.
4. What payment methods do you accept?
We accept:
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Major credit/debit cards (Visa, MasterCard, American Express)
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PayPal
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Other secure payment options available at checkout
5. Can I cancel or change my order?
Orders can only be changed or cancelled shortly after placement. Contact us immediately if you need to modify your order.
6. What is your return policy?
Items can be returned within 14 days if unused and in original condition. See our Return & Refund Policy for full details.
7. Do you ship internationally?
Currently, we only ship within the United Kingdom.
8. What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery for damaged or wrong items. We’ll help with a replacement or refund.
9. How long do refunds take?
Refunds are usually processed within 5–10 business days after we receive the returned item.
10. How do I contact customer service?
You can reach us via:
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☎️ 020 3961 8164
If you need more help, just reach out!